In 2025, cloud call center solutions have become indispensable for Indian businessesoffering scalable, cost-efficient, and omnichannel-ready platforms. Whether you're a startup or an enterprise, the right cloud communication provider can enhance customer experience, streamline workflows, and improve agent productivity. Here’s a breakdown of the top 10 providers leading the charge in India.
1. MCUBE
MCUBE distinguishes itself with AI-driven automation, real-time analytics, and robust omnichannel support. Its intelligent call routing, powered by Syntheon AI, ensures optimal first-call resolution. The platform integrates seamlessly with CRMs, supports IVR and chatbots, and enables remote agent monitoring for a unified CX ecosystem. It is known as one of the best in the cloud call center soutions space in India today.
2. Ameyo
Ameyo XTRM, now part of Exotel, is tailored for enterprises across sectors like banking, BPO, healthcare, and telecom. It enables CRM and helpdesk integration, automation of customer interactions, and scalability for large teams. The platform provides insights into customer behavior and agent performance, making it well-suited for complex organizational needs.
3. Exotel
Headquartered in Bengaluru, Exotel is a leading VoIP and cloud telephony provider in India. Their platform offers contact center capabilities, phone number masking, interactive APIs, and multilingual autonomous centers making it ideal for businesses with diverse communication channels.
4. Knowlarity
A well-known name in Indian cloud telephony, Knowlarity provides IVR, virtual numbers, and analytics solutions. It remains a popular choice for businesses needing reliable, scalable voice communication tools, though newer disruptors have emerged.
5. Ozonetel
Ozonetel delivers cloud telephony, IVR, and hosted contact center services for Indian SMEs and enterprises. Its strength lies in flexible deployment and voice integration features tailored to local regulations and user needs.
6. Servetel
Servetel is a standout cloud telephony provider offering features like IVR, call tracking, and analytics. It’s commonly recommended in Indian business software guides and well-suited for SMBs seeking hosted dialing and automation tools.
7. MyOperator
Based in New Delhi, MyOperator (formerly VoiceTree) offers a cloud call management system enabling businesses to set up virtual and toll-free numbers in seconds. It supports multi-level IVR, CRM integrations, and omnichannel messaging (including WhatsApp campaigns)—a compelling option for SMEs.
8. Ozonetel
Already mentioned but worth revisiting, Ozonetel combines cloud telephony with advanced IVR, CRM integrations, and flexible routing options making it a reliable all-in-one solution for growing Indian enterprises.
8. CallerDesk
A rapidly emerging Indian provider, CallerDesk offers instant activation, drag-and-drop IVR creation, auto-dialer, missed-call automation, and CRM integrations—all fully compliant with Indian telecom regulations (ISO 27001:2022, VNO license). Its ease of use and affordability make it a great pick for startups and small businesses
9. Phonon Communications
Phonon (operating as Phonon.io) is an established cloud telephony player based in Vadodara. Known for intelligent IVR, click-to-call, and proactive outbound engagement, the platform has served BFSI and travel clients, including Vistara. Its AI-backed automation suite strengthens its position in enterprise-grade deployments.
10. Calilio
Calilio ranks among India’s leading cloud telephony providers in 2025. Offering virtual numbers from 100+ countries, AI-based transcription, sentiment analysis, and real-time insights, it’s a modern, data-forward choice for businesses focusing on analytics and global reach.
ns216.73.216.82da2
