態。度626Please respect copyright.ＰＥＮＡＮＡz0JTa7WUIc
服。務626Please respect copyright.ＰＥＮＡＮＡJe5XX062uV
626Please respect copyright.ＰＥＮＡＮＡbS9yHw6vos
626Please respect copyright.ＰＥＮＡＮＡKp24IPENBn
香港人越來越多要求？難道是因為劉德華曾說「今時今日咁既服務態度係吾得」，導致香港人的要求越來越多？有部分原因是有關係的，當中劉德華說了最重要的因素是態度，打工要有打工的態度，當老闆都要有老闆的態度。626Please respect copyright.ＰＥＮＡＮＡhqx7z1Sysi
626Please respect copyright.ＰＥＮＡＮＡloajsiKe0S
626Please respect copyright.ＰＥＮＡＮＡ4jBm3moxU3
有些人是不明白的，打工的態度就是應該「返工就返工，吾好做其他事。」626Please respect copyright.ＰＥＮＡＮＡG7J2oyBQoq
「你返工，係𢭃緊人工；份糧出比你，就係買起左你；你地返工既時間就係公司既時間。」626Please respect copyright.ＰＥＮＡＮＡJAdLHPjIje
但其實很多打工仔的心入面還有第二句跟後「放工就放工，有嘢都吾好搵我！」626Please respect copyright.ＰＥＮＡＮＡqBY2gDu0as
所以很多時候他們對其老闆既態度只得一半是正常，因為老闆放工了，然而打工既就冇得收工。明明已經到6點喎，都仲未走得，咁幾時收工啊，等你做好份工先囉。「但係份工係一日搞吾定喎」「咁就吾好收工喇！」626Please respect copyright.ＰＥＮＡＮＡs0bnvTZuzP
626Please respect copyright.ＰＥＮＡＮＡIAgwIVEfeG
626Please respect copyright.ＰＥＮＡＮＡfpucVSp6zy
有得返工但冇得收工，係慘過失業冇工返。626Please respect copyright.ＰＥＮＡＮＡluSNlK9Nx1
*Btw,岩岩學識左有個term叫「量地」，即係失業，唯有係屋企地下劃方格，都幾形象化。626Please respect copyright.ＰＥＮＡＮＡ9QhqGI4Vb5
626Please respect copyright.ＰＥＮＡＮＡDkbV3Gt8vK
626Please respect copyright.ＰＥＮＡＮＡNwcdJMEx6z
另一方面，當老闆的態度又是如何？做老闆的態度就係「用人格感化，用行動指引」但係好多時當老闆既就係喺後面加多一句「用權力影響」。老闆係要有老闆既威嚴，但吾會係成日要板起個樣，再命令下屬去做事。626Please respect copyright.ＰＥＮＡＮＡ5lXLBzNfsU
「其身不正，雖令不從」626Please respect copyright.ＰＥＮＡＮＡId7OMW7J35
626Please respect copyright.ＰＥＮＡＮＡcz9oEr8nSo
626Please respect copyright.ＰＥＮＡＮＡQK3AqXH5o7
所以態度，係好重要！626Please respect copyright.ＰＥＮＡＮＡ0rh7hEVwac
尤其是對於服務業的從業員，如果比個客一講你態度差，真係百口莫辯。態度係好主觀既問題，我話你態度差，你就係差㗎喇，無論你所講所表達係啱又好，錯又好，佢指你態度差，你就係已經係錯哂，就算是你講啱做啱，你只不過係錯少啲，不過你都係做得吾好，點都係有位比人入。626Please respect copyright.ＰＥＮＡＮＡbIQ7B6MNaU
老闆永遠都會講：626Please respect copyright.ＰＥＮＡＮＡnd3UrNsslY
「你可以用個好啲既方法表達」626Please respect copyright.ＰＥＮＡＮＡ1s4qBMm01s
「你可以講得溫柔啲」626Please respect copyright.ＰＥＮＡＮＡJ0Vvn33uiA
「就算個客打橫講，你都要扮蟹，即係佢打橫時，你都要扮同佢打橫黎，但都係要好聲好氣」626Please respect copyright.ＰＥＮＡＮＡjrtLM4SQlK
咁咪即係佢玩哂，自己點都係錯，係既，鬼叫你係打工？就係算你老闆對住個客，個客發火，佢都係比人插，因為客始終係客。話知佢係「嚇鬼」個「嚇」，定係「呷醋」個「呷」，佢比得錢佢就大Q哂！626Please respect copyright.ＰＥＮＡＮＡOlZjrpvIYU
今時今日咁既消費模式，你話得定吾得？626Please respect copyright.ＰＥＮＡＮＡdWsgZNPgBf
係無得吾得，咁所以你話個態度點會得呢。626Please respect copyright.ＰＥＮＡＮＡTXuW17ng51
不過，對付依啲無理既客，其實係有方法，吾一定要扮死狗扮蟹。626Please respect copyright.ＰＥＮＡＮＡOXnksbj2NV
626Please respect copyright.ＰＥＮＡＮＡtgJmcUpYsA
626Please respect copyright.ＰＥＮＡＮＡPRj2DzJ6rs
第一種係針尖麥芒：626Please respect copyright.ＰＥＮＡＮＡkTMEM0LxLq
對付一啲要求多多，死日扮哂嘢既客。佢串你時，你嘲諷（係幾難㗎，要有番咁上下功力先做到）佢認叻時，你轉身（依個吾難啦）佢話點解咁貴要求解釋（實則想要你減價），你就解釋點解咁貴（死都吾減比佢），佢再發火話吾合理，你就再重新解釋多一次，總之佢明面要咩就比咩，依種人死要面，淨係不斷比說話你聽，你就扮聽吾明，講得兩講，會自動收皮，佢自己都會比你激死。 626Please respect copyright.ＰＥＮＡＮＡ0AgBHQ8bPl
− 意見接受，絕不遷就。626Please respect copyright.ＰＥＮＡＮＡAJ7qB75V7d
626Please respect copyright.ＰＥＮＡＮＡcRbu9LvHyj
626Please respect copyright.ＰＥＮＡＮＡmqd6cnxEZN
第二種係好感方式626Please respect copyright.ＰＥＮＡＮＡy8zxjchCIQ
會有一些客人對於好多嘢都有問題要問，點樣可以解決佢地？如果用黃子華既金句「好出奇牙」「係咁㗎啦」對付既話，恭喜你可以準備比人炒。對付依種人，你需要採用好感方式，吾係要佢對你有好感，而係要用「好似係咁（感）」626Please respect copyright.ＰＥＮＡＮＡafrOqEtFCO
「點解要用微波爐叮」「好似係咁方便」626Please respect copyright.ＰＥＮＡＮＡFKVkdHkg3Z
「點解要搭火車吾搭飛機先」「好似係咁平啲」626Please respect copyright.ＰＥＮＡＮＡawc3Ypj5LG
「點解我問人地都吾同既」「好似係咁多種類」626Please respect copyright.ＰＥＮＡＮＡJPS9Bb8hkq
當你答完佢5次以上既好感方式，通常佢應該好似係咁走左去。 626Please respect copyright.ＰＥＮＡＮＡY6nE0yI6I6
− 吾使多諗，好似係咁。626Please respect copyright.ＰＥＮＡＮＡuLPaFbVR1G
626Please respect copyright.ＰＥＮＡＮＡj8yilYrQ0U
626Please respect copyright.ＰＥＮＡＮＡIxA5Ven6X5
第三種係埋身肉搏626Please respect copyright.ＰＥＮＡＮＡVGEQIMBQRl
總是會有一班客係吾會多出聲，但係個樣係勁黑人憎，成日都係黑口黑面。明明大家都係第一次見面，三吾識七，你比面色邊個睇先。依種人係心入面係極度吾平衡，好容易就郁啲投訴。對付依種人就是要用冤鬼既方式，即係要打埋身，仲有拳拳到肉，逼佢比反應，逼佢要答你問題。佢睇緊件衫，皺晒眉頭咁，你就不斷聊佢講「依件衫個size好襯你喎」「可以既話你試下另一隻色丫，一樣咁好睇」你不斷講，講到佢比反應你，無論佢講好丫，定吾好，佢都會癈事再搵你。626Please respect copyright.ＰＥＮＡＮＡrHUgSwVcy9
依種咁既人係內心好多陰暗面，吾鍾意表達自己，而你既角色係踢佢埋牆腳，逼佢現真身，到時候係咪冇料扮四條就會一清二楚。626Please respect copyright.ＰＥＮＡＮＡqc6DJ2u8ae
− 黑面誘因，冤鬼纏身626Please respect copyright.ＰＥＮＡＮＡjwVZcbnyrm
626Please respect copyright.ＰＥＮＡＮＡjyf9bH0nu4
626Please respect copyright.ＰＥＮＡＮＡD3m474MhGp
當然仲有好多不同既情況或者不同既咪死客人，點解係咪死？佢點都係你既米飯班主，吾死得，你都吾想陪葬既。就需要靠經驗同運氣了。626Please respect copyright.ＰＥＮＡＮＡ2OUm4e4ijz
626Please respect copyright.ＰＥＮＡＮＡ3vjWziEqrU
626Please respect copyright.ＰＥＮＡＮＡxggZnk5D2I
態度決定人生之道626Please respect copyright.ＰＥＮＡＮＡx54CAXq88K
服務難為尊嚴墳墓626Please respect copyright.ＰＥＮＡＮＡLkSjjECzts
626Please respect copyright.ＰＥＮＡＮＡJ9FqpJGgZV
626Please respect copyright.ＰＥＮＡＮＡ9ol7QqPWno
同感同悲
口不擇言上#
ns216.73.216.251da2
